Reference

Privacy Policy for Indonesia Accounts

We set out exactly how account details, device logs, and DANA, OVO, GoPay, and QRIS records are handled before you open an account.

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CONTACT ROUTES

Ways To Reach Us

For privacy requests, the fastest route is live chat from 09:00 to 21:00 WIB. You can also email [email protected] or use the account form after login if you want a copy, correction, or closure request. We verify the request against the email or phone on file before we touch anything, which keeps the right account tied to the right person.

Team online

Live Chat

Open the chat desk from 09:00 to 21:00 WIB if you want a fast answer about access, correction, or closure requests. We verify the request against your registered email or phone before we touch the record.

Email

Write to [email protected] when you need a copy of stored data, a change to your details, or a note about a past request. We reply after we match the message to the account on file.

Account Form

After login, use the account form to ask for data review, deletion, or device-log checks. If the details do not line up, we may ask for one more verification step to protect your record.

DATA CARE

How We Handle Data

We keep the policy practical: collect only what is needed, use it for account handling, and protect it with password checks, session timeouts, and controlled staff access.

What We Collect

We store the details you enter, your login history, device type, IP address, and support messages. That helps us confirm it is really you, trace a failed access attempt, and answer a privacy request without extra back-and-forth.

Cookies And Sessions

Cookies keep your session alive, remember language choice, and save form progress if you leave the page halfway through. If you clear them, you may need to log in again and confirm the device once more.

Payment Records

When you use DANA, OVO, GoPay, or QRIS, we keep the reference ID, amount, time stamp, and status. That record lets us match the transfer to your account and sort a mismatch quickly.

Account Security

We protect access with password checks, session timeouts, and one-time verification on a new device or browser. If a login looks unfamiliar, contact us right away so we can lock the session and check it.

Retention

We keep support logs, device traces, and transaction references only as long as needed for account handling, dispute work, fraud checks, and local legal duties. After that, we delete or anonymise what we no longer need.

Your Change Requests

To update, copy, or remove data, contact us from the email or phone tied to the account and state what should change. We may ask for a fresh code or a short confirmation step first.

Common Privacy Questions From You

If you are checking how we use your data, these are the practical answers that matter first: what we collect, how cookies work, how long records stay, and how to reach us when something should change. Each answer stays tied to account handling, support checks, and local-law limits so you can read it before you open an account in Indonesia.

We keep the details you enter at registration, your login history, device and browser data, and support messages. If you send DANA, OVO, GoPay, or QRIS references, we match the record to your account and store it safely.

Cookies remember your session, language choice, and form progress, so you do not need to start over each time. They also help us spot unusual access and ask for another verification step when the device changes.

Yes. Send the request from the email or phone linked to your account and tell us what needs to change. We may ask for one short confirmation step before we update the record.

We keep it only as long as we need for account handling, support checks, fraud prevention, and legal duties in Indonesia or the relevant local law. After that, we delete or anonymise the parts we no longer need.

We only share it when a payment route, technical provider, or legal request requires it. When we do, we limit the data to what is needed for the task and keep the rest inside our systems.

Use live chat from 09:00 to 21:00 WIB, email [email protected], or the account form after login. Please write from your registered contact so we can verify the request quickly.

You can ask for closure or removal through the account form or support chat. Some records may stay for legal duties, payment matching, or dispute handling, but we will tell you what must remain.

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